“Esse Up” Holiday: A formula designed for those who love to indulge themselves on vacation, enjoying a few extra comforts. Includes: Welcome Lunch (possibility of a free lunch on the day of arrival); priority table assignment at the restaurant; beach umbrella with two sunbeds assigned from the 3rd row onwards for the entire stay; free beach towel rental with daily change.
“Esse Plus” Holiday: Includes everything in the “Esse Up” formula, plus: priority check-in (fast lane) and room delivery by 2:00 p.m.; late check-out (possibility to keep the room until 2:00 p.m. on the day of departure); complimentary initial minibar supply; beach umbrella with two sunbeds assigned from the 2nd row onwards for the entire stay; Lunch Around – the possibility to have lunch at any Club Esse in Sardinia, subject to reservation and availability.
Club Esse Dining Formula: Our service is always buffet-style, allowing all our guests the utmost freedom and creativity in combining flavors and portions according to their personal taste. Every day we offer regional and international dishes, with a wide selection of appetizers, first and second courses, side dishes, authentic Italian pizza, fruit, and desserts. Themed dinners and a traditional Sardinian evening are featured. Still water, house white, red and rosé wine, and light beer are always included at lunch and dinner at no extra charge.
In the evening, it is possible to book, without supplement, tables on the circular “Pagoda” terrace by the pool for outdoor dining.
Food Intolerances: The structural characteristics of our kitchens do not allow us to guarantee the absolute absence of contamination for any type of intolerance, nor to adapt menus to individual allergies. However, our buffet includes foods naturally free of gluten, lactose, and eggs. We also offer a line of gluten-free products.
For breakfast: toasted rusks, biscuits, rice cakes, sliced bread, packaged snacks, jams, and muesli;
For lunch and dinner: packaged pasta, bread, and desserts.
For children every day: RistoMini “Hero’s Banquet” – a special menu for children who can have lunch with the “Hero Camp” staff in a dedicated area.
Baby Feeding Area: An equipped space dedicated to children up to 3 years old, accessible 24/7, where parents can prepare baby food and find the main basic ingredients freshly prepared and selected (meat/vegetable/fish broth, vegetable purée, baby pasta, grated cheese, whole and semi-skimmed UHT milk, yogurt, cheese portions, seasonal fruit). Baby food jars are not available.
Services, Facilities, and Sports:
Restaurant with air-conditioned indoor dining room, covered outdoor veranda, and circular “Pagoda” terrace by the pool (available for dinner, upon reservation, at no extra charge); 24-hour Reception, Hall, TV room, 1,000 sqm swimming pool with children’s area, sunbeds and deckchairs available until full capacity; air-conditioned meeting room with 200 seats, amphitheater, playground, “Central Bar” by the pool with piano bar and Wi-Fi area, amphitheater bar open during shows, “Palma Beach” Bar/Restaurant in front of the beach, unguarded free parking, bazaar, boutique, handicrafts, archery, multipurpose tennis and five-a-side football court, bocce court, pickleball courts, Diving Center. Beach towels and strollers for rent (to be requested when booking). Possibility to rent e-bikes and inflatable boats. Excursion desk with a rich program.
Beach: The village is about 800 meters from the characteristic pink beach, whose color is due to the presence of small colored pebbles. It is equipped with a wide availability of umbrellas, each with 1 sunbed and 1 deckchair, available until full capacity. The beach can be reached by a free train (at scheduled times) exclusively for guests, which takes them up to 200 meters from the beach (flat path to cover on foot).
Entertainment and Activities: Club Esse Cala Gonone offers large spaces perfectly suited for activities, such as the large equipped pool, piano bar, and amphitheater. The entertainment team, engaging yet never intrusive, accompanies guests throughout their vacation with a rich program of entertainment, sports, and shows, blending relaxation and fun in a joyful and sociable atmosphere.
Children and Teens: Pink Hero, the penguin mascot from the cold, awaits our little heroes with fun, artistic, and sports activities, raising awareness on ecology.
Hero Camp (ages 3 to 12, further divided by age group), from 9:30 a.m. to 6:30 p.m.: with specialized staff, children will experience a different theme every day through games, nature experiences, workshops, sports, theater, and lots of music.
Young Club (ages 13 to 18): teenagers will have many opportunities to socialize and share experiences through sports tournaments, art workshops, and activities designed for their age.
“Esse Card”: Mandatory service card from 3 years old, to be paid on site. Includes: access to the equipped swimming pool and beach with umbrellas, deckchairs, and sunbeds (subject to availability), participation in Hero Camp and Young Club activities, fitness, aqua gym, group dancing, access to sports fields, piano bar, evening shows at the theater, and beach shuttle train.
Infant Card: Mandatory from 6 months to 3 years old, to be paid on site. Includes use of the cot (on request) and access to the baby feeding area (basic foods provided) available 24 hours a day.
The Club Esse Cala Gonone is set within a century-old park with Mediterranean vegetation. The 304 rooms are immersed in greenery and furnished in Mediterranean style. All rooms feature air conditioning, TV, mini-fridge, telephone, hairdryer, safety deposit box, and en-suite facilities. Room configurations include single, double or twin, triple, and quadruple rooms with bunk beds. There are no single-space quintuple rooms available. Families consisting of 4/5 persons can opt to pay for 3.5 shares and be accommodated in two adjoining or connecting rooms. Rooms for differently abled guests are also available.
Check-in: after 4:00 PM - Check-out: by 10:00 AM
One allowed per room (max 20 kg), upon request at the time of booking. Not allowed in common areas and in the restaurant. Mandatory extra charge of €15 per day to be paid onsite. A Dog Beach, a municipal beach with free sea access for all our four-legged friends, is available 900 meters from the property.
BOOKING CONFIRMATION: Before confirming the booking and making the payment, please carefully verify the accuracy of all the details indicated in the confirmation, with particular attention to guests’ names, hotel services, start and end dates of the stay, and related transport services (flight, bus, ferry).
IDENTITY DOCUMENTS: All passengers, including minors and infants, must hold a valid identity document.
CHILD DISCOUNTS: The booking confirmation includes the children’s dates of birth (day, month and year). Please check this information carefully. Correct dates of birth are essential for the application of age-related discounts or free stays. For example, if a child is considered free up to the eighth year of age but exceeds this age at the time of check-in, the corresponding standard rate will be applied and the difference charged.
PETS: Guests traveling with pets must declare their presence at the time of booking so that it is stated in the confirmation. Late notification may result in penalties or management fees if the selected property does not allow pets. For ferry travel, a pet on board supplement of €35.00 applies. Pets are not allowed in cabins unless specifically requested. Pet cabin costs vary depending on the period and the ferry company.
FERRY TRAVEL: For ferry departures, vehicle details (type, model and license plate number) will be indicated directly on the booking confirmation and subsequently on the travel ticket. The ferry package includes:
• Day crossing: deck passage for all routes.
• Night crossing: deck passage for all routes. Seats may be purchased at €8.00 per route from 4 years of age. Children under 4 years (infants) are not allowed to occupy a seat.
• Car round trip (A/R): maximum length 5 meters; maximum height 2.20 m for Moby/Tirrenia and 1.90 m for GNV/Grimaldi. Vehicles exceeding these dimensions are subject to supplements according to the ferry company.
• Cabin accommodation (if purchased): includes 4 berths; for families of 5 persons, accommodation consists of 4 cabin berths + 1 deck passage.
Any communication or modification regarding vehicle details after the confirmation has been issued will incur a €50.00 amendment fee, in addition to any ticket reissue costs.
Ferry companies reserve the right, for technical, operational or force majeure reasons, to modify schedules, routes and the type of vessel used.
Such changes will be promptly communicated via SMS to the contacts provided at the time of booking.
CANCELLATION INSURANCE: Cancellation insurance is optional and subject to payment. It must be requested at the time of booking and cannot be added later.
REQUESTS: Any special requests indicated in the booking cannot be guaranteed. Telephone requests will not be taken into consideration.
CANCELLATION POLICY FOR BOOKINGS MADE UNTIL 31/03:
Cancellation up to 30 working days before departure: no penalty
From 29 to 21 working days before departure: 25% penalty of the total stay amount
From 20 to 11 working days before departure: 50% penalty
From 10 to 3 working days before departure: 75% penalty
From 2 to 0 days before departure: 100% penalty
CANCELLATION POLICY FOR BOOKINGS MADE FROM 01/04:
Cancellation up to 30 working days before departure: 10% penalty of the total stay amount
From 29 to 21 working days before departure: 25% penalty
From 20 to 11 working days before departure: 50% penalty
From 10 to 3 working days before departure: 75% penalty
From 2 to 0 days before departure: 100% penalty
For cancellations made within the above terms, for amounts not subject to penalty, a holiday voucher valid for 12 months from the date of issue will be provided. The voucher does not require acceptance by the recipient.
In case of late arrival, early departure or reduction in the number of guests compared to the booking, the full booking amount remains payable. No reductions are granted for changes in stay duration or number of guests. Unused meals are non-refundable.
(**) Working days: 6 working days per week are considered, including Saturday.
COMMUNICATIONS: Cancellation requests will be valid only if sent in writing (letter, telegram, fax or email) to Aleste Viaggi Srl. The date of receipt by Aleste Viaggi Srl will be considered valid. Communications sent after 21:00 will be considered as received the following day.
BOOKING MODIFICATIONS: All modification requests must be sent exclusively by email. Requests made through other channels will not be accepted. The amendment fee is €50.00, plus any additional costs related to changes in period or booked package.
FOOD INTOLERANCES AND ALLERGIES: Any food intolerances or allergies must be communicated at the time of booking. Each property’s policies are stated in the information sheets and official websites. In case of late notification, we will do our best to find alternative solutions; however, any additional costs or penalties applied by the property will be borne by the client.
PAYMENT TERMS: Payment of the travel package must be made according to the methods and deadlines indicated at the time of booking. Failure to comply with these deadlines will result in cancellation of the booking with loss of the amounts already paid.
CHECK-IN & CHECK-OUT: Check-in from 16:00; check-out by 10:00.
TRAVEL DOCUMENTS: Travel documents will be sent electronically 7 days before departure.
