Restaurant: The resort boasts a highly appreciated restaurant that offers a wide variety of gastronomic choices daily in a relaxed and casual buffet setting. Breakfast features a broad selection of both sweet and savory items alongside the usual coffee service. For lunch and dinner, guests can enjoy a diverse and rich menu including Sardinian specialties and national dishes, complemented by bottled natural or sparkling water and house white or red wine. Thematic evenings are scheduled weekly, including a Sardinian night with regional dishes and a "Fisherman's" night focused on seafood (meat and/or vegetarian alternatives are always available). The restaurant does not provide a dedicated vegetarian or vegan menu; however, dishes that accommodate these diets may be offered if the buffet lacks suitable options (e.g., pasta with vegetables).
Intolerances: For guests with food intolerances (such as gluten or lactose), packaged basic products (bread, pasta, cookies, etc.) are available. It is always necessary to report any food intolerances during booking and at check-in. The resort does not have a separate gluten-free kitchen area; therefore, the absence of contamination for unpackaged products cannot be guaranteed.
Nursery: There is a fully equipped room for the youngest guests, including cooking plates, a sink, refrigerator, bottle warmer, microwave, blender, sterilizer, pots, dishes, and placemats. Available basic cooked and raw products include vegetable broth, vegetable puree, fresh sauce, small pasta, fresh milk, yogurt, jams, cookies, herbal teas, tea, and fresh fruit. Milk (liquid and powdered) and specific infant products like homogenized foods are not included.
Services: 24-hour reception, bar with TV area, outdoor theater for evening shows, outdoor playground, large adult pool with a child-friendly shallow area, solarium equipped with showers, umbrellas, and sun loungers, bazaar (selling newspapers, tobacco, beach accessories, souvenirs, personal care items), external private parking, uncovered and unguarded. Wi-Fi: Free connection available in common areas and rooms.
Animation and Activities: The engaging Animation Team brightens the day with a schedule full of games, recreational activities, tournaments, aerobics, and dance, ensuring a fun stay with evening entertainment featuring a piano bar and amphitheater shows. For children: Mini-Club (4/12 years), morning and afternoon, and Young Club (12/17 years) for older children, both with dedicated staff assistance. Mini-Club features dedicated staff for younger children with a grass playground and age-divided activities: 4/8 years and 8/12 years. Junior Club provides staff dedicated to teenagers (12/17 years) offering a chance to socialize during events and activities.
Club Card (Mandatory from age 4, payable upon arrival along with the tourist tax as determined by the municipality of Lotzorai) includes: daytime and evening animation, Mini-Club (4/12 years), Young Club (12/17 years), use of recreational facilities, beach service with an umbrella and two sun loungers per room from the third row (regardless of room occupancy), pool with an equipped solarium including showers, sun loungers, and umbrellas until exhaustion, and playground.
For a fee: Sea or land excursions, laundry and ironing service, babysitting service, bike, car and beach towel rentals, taxi service, photographer, and extra meals beyond the full board plan. Packed lunch/dinner is available upon request as a substitute for meals included in the booked plan.
Stays: Arrivals and departures on Thursdays and/or Mondays. Check-in (room delivery) from 16:00, check-out (room return) by 10:00. Requests for late check-outs are subject to availability and must be paid directly at the facility.
The resort features 134 rooms, all furnished in typical Sardinian style, divided into Double, Triple, Quadruple (with bunk beds), and two-room Family Rooms. All rooms have a patio or veranda and are located in various two-story courtyards (ground and first floor) surrounded by blooming gardens.
Double Rooms: with two single beds or one double bed.
Triple Rooms: with three single beds or one double bed plus an additional single bed.
Quadruple Rooms: with one double bed plus a bunk bed.
Two-Room Family Rooms: double environment, single bathroom, with one double bedroom and one room with two single beds.
All rooms are uniformly equipped with a patio or veranda furnished with a table, chairs, ashtray, and clothesline, private bathroom with shower, hairdryer, courtesy set, air conditioning, telephone, electronic safe, minibar (consumptions at a cost), and LCD TV.
These details are crucial for ensuring guests are fully informed of all potential costs associated with their stay.
Check-in: after 4:00 PM - Check-out: by 10:00 AM
Pets: Small dogs (max. 10 kg) are allowed in limited numbers and upon request, at a cost of €20.00 per night, final cleaning included.
BOOKING CONFIRMATION: Before confirming the booking and making the payment, please carefully verify the accuracy of all the details indicated in the confirmation, with particular attention to guests’ names, hotel services, start and end dates of the stay, and related transport services (flight, bus, ferry).
IDENTITY DOCUMENTS: All passengers, including minors and infants, must hold a valid identity document.
CHILD DISCOUNTS: The booking confirmation includes the children’s dates of birth (day, month and year). Please check this information carefully. Correct dates of birth are essential for the application of age-related discounts or free stays. For example, if a child is considered free up to the eighth year of age but exceeds this age at the time of check-in, the corresponding standard rate will be applied and the difference charged.
PETS: Guests traveling with pets must declare their presence at the time of booking so that it is stated in the confirmation. Late notification may result in penalties or management fees if the selected property does not allow pets. For ferry travel, a pet on board supplement of €35.00 applies. Pets are not allowed in cabins unless specifically requested. Pet cabin costs vary depending on the period and the ferry company.
FERRY TRAVEL: For ferry departures, vehicle details (type, model and license plate number) will be indicated directly on the booking confirmation and subsequently on the travel ticket. The ferry package includes:
• Day crossing: deck passage for all routes.
• Night crossing: deck passage for all routes. Seats may be purchased at €8.00 per route from 4 years of age. Children under 4 years (infants) are not allowed to occupy a seat.
• Car round trip (A/R): maximum length 5 meters; maximum height 2.20 m for Moby/Tirrenia and 1.90 m for GNV/Grimaldi. Vehicles exceeding these dimensions are subject to supplements according to the ferry company.
• Cabin accommodation (if purchased): includes 4 berths; for families of 5 persons, accommodation consists of 4 cabin berths + 1 deck passage.
Any communication or modification regarding vehicle details after the confirmation has been issued will incur a €50.00 amendment fee, in addition to any ticket reissue costs.
Ferry companies reserve the right, for technical, operational or force majeure reasons, to modify schedules, routes and the type of vessel used.
Such changes will be promptly communicated via SMS to the contacts provided at the time of booking.
CANCELLATION INSURANCE: Cancellation insurance is optional and subject to payment. It must be requested at the time of booking and cannot be added later.
REQUESTS: Any special requests indicated in the booking cannot be guaranteed. Telephone requests will not be taken into consideration.
CANCELLATION POLICY FOR BOOKINGS MADE UNTIL 31/03:
Cancellation up to 30 working days before departure: no penalty
From 29 to 21 working days before departure: 25% penalty of the total stay amount
From 20 to 11 working days before departure: 50% penalty
From 10 to 3 working days before departure: 75% penalty
From 2 to 0 days before departure: 100% penalty
CANCELLATION POLICY FOR BOOKINGS MADE FROM 01/04:
Cancellation up to 30 working days before departure: 10% penalty of the total stay amount
From 29 to 21 working days before departure: 25% penalty
From 20 to 11 working days before departure: 50% penalty
From 10 to 3 working days before departure: 75% penalty
From 2 to 0 days before departure: 100% penalty
For cancellations made within the above terms, for amounts not subject to penalty, a holiday voucher valid for 12 months from the date of issue will be provided. The voucher does not require acceptance by the recipient.
In case of late arrival, early departure or reduction in the number of guests compared to the booking, the full booking amount remains payable. No reductions are granted for changes in stay duration or number of guests. Unused meals are non-refundable.
(**) Working days: 6 working days per week are considered, including Saturday.
COMMUNICATIONS: Cancellation requests will be valid only if sent in writing (letter, telegram, fax or email) to Aleste Viaggi Srl. The date of receipt by Aleste Viaggi Srl will be considered valid. Communications sent after 21:00 will be considered as received the following day.
BOOKING MODIFICATIONS: All modification requests must be sent exclusively by email. Requests made through other channels will not be accepted. The amendment fee is €50.00, plus any additional costs related to changes in period or booked package.
FOOD INTOLERANCES AND ALLERGIES: Any food intolerances or allergies must be communicated at the time of booking. Each property’s policies are stated in the information sheets and official websites. In case of late notification, we will do our best to find alternative solutions; however, any additional costs or penalties applied by the property will be borne by the client.
PAYMENT TERMS: Payment of the travel package must be made according to the methods and deadlines indicated at the time of booking. Failure to comply with these deadlines will result in cancellation of the booking with loss of the amounts already paid.
CHECK-IN & CHECK-OUT: Check-in from 16:00; check-out by 10:00.
TRAVEL DOCUMENTS: Travel documents will be sent electronically 7 days before departure.
