Restaurant: buffet-style breakfast typical of Italian tradition with a sweet selection and self-service hot and cold beverages; lunch and dinner with table service or assisted buffet, where staff serve the main dishes to ensure a high standard of hygiene and presentation. Water and wine from self-service dispensers are included without limitation. Gluten-free menus are available with a supplement to be paid on site (fixed daily menu without choice, varying daily).
Services and Facilities: free Wi-Fi point in the hall and by the pool, reception, panoramic bar with a spacious lounge and comfortable sofas, beach kiosk bar, equipped children’s playground, swimming pool located at the center of a large sun terrace with sunbeds and umbrellas (subject to availability), surrounded by lush gardens with flowers and palm trees, children’s pool, tennis/five-a-side football court, amphitheater, daytime and evening entertainment, baby club, mini club, junior club, and unguarded on-site parking.
Beach: the property is directly by the sea. The private sandy beach, lapped by clear and shallow waters, is ideal for families with small children who can play safely. Each room includes one umbrella, one deckchair, and one sunbed, as well as a convenient shuttle service to and from the beach at scheduled times.
Club Card: mandatory, to be paid on site (from 3 years old). Includes: beach service (1 umbrella, 1 deckchair, and 1 sunbed per room, unassigned), shuttle service to and from the beach at scheduled times, daytime use of sports courts, swimming pool access, daytime and evening entertainment with shows, cabaret, competitions, sports tournaments, aerobics, aquagym, baby club (ages 4–7), mini club (ages 7–11), and junior club (ages 11–17).
Pets: allowed with vaccination certificates, small size only, with a supplement payable on site and subject to availability. Not permitted in common areas.
Stay: from Sunday (check-in 17:00–20:00) to Sunday (check-out by 10:00). Stays begin with lunch on the day of arrival and end with breakfast on the day of departure.
Rooms: located between 200 and 500 meters from the sea, some offer sea views (with supplement) and all feature air conditioning, mini-fridge, private bathroom with shower and hairdryer, TV, and safe. Many include a spacious covered veranda with chairs and table. Some quadruple rooms are housed in large two-room units with a double bedroom and a living area with two single beds or a bunk bed. Bed linen is changed once a week, while bathroom towels are changed every other day.
Unlimited water and wine from self-service dispensers during meals
Free Wi-Fi point in the hall and by the pool
Panoramic bar with a spacious lounge and comfortable sofas
Beach kiosk bar
Equipped children’s playground
Swimming pool located in the center of a large sun terrace with sunbeds and umbrellas (subject to availability)
Children’s pool
Tennis/five-a-side football court
Amphitheater
Daytime and evening entertainment
Baby Club
Mini Club
Junior Club
Unguarded on-site parking
Beach service included: one umbrella, one deckchair, and one sunbed per room, plus a convenient shuttle service to and from the beach at scheduled times
Club Card: mandatory from 3 years old, €55 per person per week, payable on site
Celiac menu: €10 per person per day, payable on site (fixed gluten-free menu without choice, with daily variation)
Pets: €105 per week, payable on site and subject to availability
Tourist tax: if applied by local authorities, to be paid directly at the hotel in cash
Tips and personal extras
Anything not expressly mentioned in “The price includes”
Failure to use the services does not exempt guests from paying the mandatory Club Card fee.
Children’s ages are always considered as not yet completed.
Check-in: Sunday from 17:00 to 20:00 | Check-out: Sunday by 10:00
Pets: allowed with vaccination certificates, small size only, with a supplement payable on site and subject to availability. Not permitted in common areas.
BOOKING CONFIRMATION:
Before confirming your booking and making payment, please carefully check that all details in the confirmation are correct, paying particular attention to passenger names, hotel services, and travel dates (arrival and departure), as well as any related transportation (flight, bus, ferry).
IDENTITY DOCUMENTS:
All passengers, including minors and infants, must hold a valid identity document.
CHILD DISCOUNTS:
The booking confirmation includes children’s dates of birth (day, month, and year). Please verify this information carefully. Correct birth dates are essential for applying age-related discounts or free stays. For example, if a child is eligible for a free stay up to their 8th birthday but exceeds that age at check-in, standard rates will apply, and the price difference will be charged.
PETS:
Travelers with pets must notify their presence at the time of booking so that the information is included in the confirmation. Late notification may incur penalties or management costs if the chosen property does not allow pets.
CANCELLATION INSURANCE:
Cancellation insurance is optional and subject to a fee. It must be requested at the time of booking and cannot be added afterward.
SPECIAL REQUESTS:
Please note that any special requests indicated at the time of booking cannot be guaranteed, and telephone requests will not be considered.
Up to 30 working days before departure: no penalty
29–21 working days before departure: 25% penalty of total stay
20–11 working days before departure: 50% penalty
10–3 working days before departure: 75% penalty
2–0 days before departure: 100% penalty
Up to 30 working days before departure: 10% penalty of total stay
29–21 working days before departure: 25% penalty
20–11 working days before departure: 50% penalty
10–3 working days before departure: 75% penalty
2–0 days before departure: 100% penalty
For cancellations made within the time limits above, a travel voucher will be issued for the non-penalized amount. The voucher is valid for 12 months from the date of issue and does not require acceptance by the recipient.
In case of late arrival, early departure, or reduction in the number of guests, the full booking amount remains due. No refunds will be issued for unused meals or services.
(**) Working days: six days per week, including Saturday.
COMMUNICATIONS:
Cancellation requests are valid only if sent in writing to Aleste Viaggi Srl (letter, telegram, fax, or email). The date of receipt by Aleste Viaggi Srl will be considered binding. Requests sent after 9:00 p.m. will be considered received the following day.
BOOKING CHANGES:
All change requests must be sent exclusively via email. Requests through other channels will not be accepted. The change fee is €50, plus any additional costs due to changes in travel dates or package type.
FOOD ALLERGIES AND INTOLERANCES:
Any allergies or food intolerances must be reported at the time of booking. Each hotel’s policy is detailed in the information sheets and on official websites. Late notifications will be handled as best as possible; however, any additional costs or penalties applied by the property will be borne by the guest.
PAYMENT TERMS:
Payment must be made according to the methods and deadlines provided at the time of booking. Failure to comply with these deadlines will result in booking cancellation and loss of any amounts already paid.
CHECK-IN & CHECK-OUT:
Check-in from 4:00 p.m. — Check-out by 10:00 a.m.
TRAVEL DOCUMENTS:
Travel documents will be sent electronically 7 days before departure.
